Policies

Payment is due at the time of session. For virtual sessions, IvyPay is used. The client will be sent a text with an online form to be filled out prior to meeting with the therapist. They are expected to fill out the form with their credit card information before the first meeting. The card they use will be charged directly before each session from that point on. 

For in person session, payments are expected to be in the form of cash and are due in the beginning of the session. 

Sessions that are not cancelled within 24 hours are subject to 100% session fee.

It is important that you arrive on-time for your sessions. Arriving to sessions late impact your treatment. You are expected to notify the therapist when you will be late to a session before the session starts. Upon being 15 minutes late to a session without reaching out, the session will be terminated and you will be responsible for the full session fee. 

Minors attending sessions virtually and adults in therapy using EMDR must use either a laptop or desktop computer for sessions unless other arrangements are made with the therapist. It is easier for children to maintain focus on a computer and to utilize therapy programs over screen share.

Children require privacy during counseling sessions. They are to be in a secure and private location during sessions that are free from interruptions from family members and pets.

In the event that I feel that you or your child requires a psychiatric evaluation (visit to a psychiatrist) I will give you multiple referrals to psychiatrists. I do not make these referrals lightly and they are in the best interest to you or your child to assess safety and because a higher level of care is needed. If these referrals are refused, I might have to terminate treatment and refer to a higher level of care. 

All new clients are currently virtual, there are no exceptions. 

For existing clients, who are coming in for sessions, masks are mandatory. Individuals who are unable to keep their mask on properly (over the nose and chin) will be asked to leave and switched to virtual session. 

In-person clients with any symptoms are expected to cancel their session and have a virtual session. Symptoms include runny/stuffy nose, sore throat, sneezing, coughing, headache, fatigue, fever, chills, aches, and stomach upset. If a client presents with symptoms in session, they will be permanently switched to virtual sessions. 

Effective Date: [1/1/2025]

Stephanie Lauer Creative Counseling (“we,” “our,” or “us”) respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website.

Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information: such as your name, phone number, and email address when you voluntarily provide it through our contact forms or communication channels.

Non-Personal Information: such as browser type, IP address, and general usage data to help us improve the website’s functionality and user experience.

How We Use Your Information

We use the information you provide to:

• Respond to inquiries or requests you submit.

• Schedule or manage appointments if applicable.

• Improve our website and services.

• Communicate with you regarding services or updates you request.

Information We Do Not Share or Sell

We value your trust. We do not sell, trade, or rent your personal information (such as your name, phone number, or email address) to third parties.

Your information will only be used for the purposes described in this Privacy Policy.

Third-Party Services

Our website may use third-party tools (such as website analytics or hosting services) to help us understand site usage or maintain functionality. These providers are not authorized to use your personal information for their own purposes.

Data Security

We take reasonable measures to protect the confidentiality and security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

Your Choices

You may choose not to provide personal information by not filling out contact forms or similar features on our site.

You may request that we update or delete your personal information by contacting us directly.

Children’s Privacy

Our website is not directed toward children under 13, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Stephanie Lauer Creative Counseling

Email: Stephanie.Lauer@icloud.com